I'm going to teach you what to say if you can't answer an interview question. So you have three options. Let's take a look at them. Here we go.

如果你不能回答面试问题，我要教你怎么说。所以你有三个选择。让我们来看看他们。开始了。

So the first option you have when you cannot answer an interview question, is to simply be honest and say you do not know the answer, but that you will get back to them with a response immediately after the interview has finished. Let's take a look at me using this option in an interview. When I can't answer a question.

因此，当你无法回答面试问题时，你的第一个选择是诚实地说你不知道答案，但你会在面试结束后立即回复他们。让我们来看看我在面试中如何使用这个选项。当我不能回答问题时。

what is going to be the biggest Challenge facing our industry? In the next 12 months? I'm very sorry. I don't know the answer to that question. However, as soon as I get back from the interview, I will carry out some research and I will contact you by EMAIL straightaway to let you know. Thank you.

我们行业面临的最大挑战是什么？在未来12个月内？非常抱歉。我不知道那个问题的答案。然而，一旦我从面试中回来，我会进行一些研究，我会立即通过电子邮件与您联系，让您知道。谢谢。

So you will notice there that for option one, I said to the interview that I did not know the answer to the interview question but that, I would follow up immediately after the interview with my answer. So before I give you the other two options and what to say, when you can't answer an interview question, he is, the follow up EMAIL. So you get back home after the interview. You research the answer to the question and then send the interviewer, this EMAIL, sir ori answer to today's interview question. And thank you. Thank you for giving me the opportunity to be interview today for the position of and you would put the position there where the three crosses are during the interview. I promised to come back to you with the answer to the interview question and then put the interview question there. My answer is as follows, and then you insert the answer and then finish off the EMAIL and say this. I thoroughly enjoyed the interview process, and I very much look forward to working for your organization. If I am successful, if you need any further Information from me, please do not hesitate to ask. Yours faithfully, put your name there and your contact telephone number.

所以你会注意到，对于选项一，我在面试时说，我不知道面试问题的答案，但我会在面试后立即跟进我的答案。所以在我给你其他两个选项和该说什么之前，当你不能回答面试问题时，他是，后续电子邮件。面试结束后你就回家了。你研究了问题的答案，然后给面试官发了这封电子邮件，这是今天面试问题的答案。还有谢谢你。谢谢你今天给我面试的机会，你会在面试时把三个十字的位置放在那里。我答应带着面试问题的答案回来找你，然后把面试问题放在那里。我的答案如下，然后你插入答案，然后结束电子邮件并说。我非常享受面试的过程，我非常期待为贵公司工作。如果我成功了，如果你需要从我这里得到任何进一步的信息，请不要犹豫。请如实填写您的姓名和联系电话。

Now I have put a copy of this follow up EMAIL in the description below the video for you. Let's now move on and have a look at option, too, of what to say when you could not answer an interview question. So watching two is to give yourself some time and ask the interviewer if it is okay to come back to the interview question later in the interview. Let me now show you this option in practice during alive interview.

现在，我已经在视频下面的描述中为您提供了这封后续电子邮件的副本。现在让我们继续，看看当你不能回答面试问题时该说些什么。所以看二是给自己一些时间，问面试官是否可以在面试中稍后再回到面试问题。现在让我在Alive面试中向你展示这个选项。

Can you give me an example where you felt Complete a difficult task from time?

你能给我举一个你觉得完成了一项艰巨任务的例子吗？

Would it be okay to come back to that question later on the interview, please, I have been in that type of situation, but I just need a little bit more time to think about it. That'll be okay.

请稍后在面试时再回到这个问题上，好吗？我曾经遇到过这种情况，但我只是需要多一点时间来考虑。那会没事的。

That was option two of what to say. If you can not answer an interview question, let's now move on to option three. So if they ask you a behavioral interview question, but you have never been in that situation before, tell them about a time when you observed the situation being played out by someone else.

这是第二种选择。如果你不能回答面试问题，现在让我们进入第三个选项。所以，如果他们问你一个行为面试问题，但你以前从未遇到过这种情况，告诉他们你观察到别人正在上演的情况。

So what do I by that? If the interviewer says to, you tell me about a time you delivered excellent customer service, but you've never been in that situation before. Now instead of saying, i've never been in that situation before, so I cannot give you an answer. Sorry. Tell them about a time. You were on the receiving end of good customer service. Let me now show you option three of what to say when you cannot answer an interview question, live in an interview. Here we go.

那我该怎么做？如果面试官说：“你告诉我你曾经提供过出色的客户服务，但你以前从未遇到过这种情况。”而不是说，我以前从未遇到过这种情况，所以我不能给你一个答案。抱歉。告诉他们一个时间。你是良好客户服务的接受方。现在让我告诉你，在面试现场，当你不能回答面试问题时，应该说些什么。开始了。

Can you tell me about time where you delivered excellent customer service?

你能告诉我你提供优质客户服务的时间吗？

I'll be honest with you. I have not been in a position or a job before where I have provided excellent customer surveys. However, I do know what good customer services. I'm a very observant person and i've been on the receiving end of both good and poor customer service, to give you an example of how to deliver excellent customer service, my partner. And I stayed a hotel a few weeks ago and on the way there, it was rain really heavily.

我跟你说实话。我以前从未担任过提供优秀客户调查的职位或工作。然而，我知道什么是好的客户服务。我是一个非常善于观察的人，我一直在接受好的和差的客户服务，给你一个如何提供优质客户服务的例子，我的合作伙伴。几周前我住在一家酒店，在去那里的路上，雨下得很大。

So you got absolutely drenched as soon as we walk through the hotel entrance, the hotel manager greeted straight away, he brought over some towel, so we can try ourselves. He took us over to the reception area that is down in front of an open fire brought to some tea biscuits. I made this feel really welcome while he took our language. And it's those little things, that make a big difference because we discuss together how we felt valued welcome to the hotel. We appreciated that you take the time to look after as soon as we created a really good first impression. Since then we be back to the hotel again. That was because of that excellent customer service. So even though i've not been in the position yet where I delivered excellent customer service, I do know how to provide it.

所以我们一走进酒店门口，你就会浑身湿透，酒店经理马上就打了招呼，他拿来了一些毛巾，所以我们可以自己试试。他把我们带到接待区，那里有一个篝火，还带来了一些茶和饼干。当他学习我们的语言时，我感到很受欢迎。正是这些小事情，产生了很大的不同，因为我们一起讨论了我们如何感受到酒店的价值。我们很感激你花时间照顾我们创造了一个非常好的第一印象。从那以后，我们又回到了酒店。那是因为出色的客户服务。因此，尽管我还没有提供出色的客户服务，但我知道如何提供。

Let's now recap on those three options of what to say when you can not answer an interview question, option number one, tell the interviewer, you do not know the answer to the interview question, be honest, but tell them you will get back to them with an answer immediately following the interview. And don't forget the EMAIL template is in the description below the video for you to make it easy. So don't forget to get a copy of that. Option two of what to say when you cannot answer an interview question is to ask the interviewer. If it is okay to come back to the interview question later in the interview, because this gives you some time to think of a suitable answer.

现在让我们回顾一下当你不能回答面试问题时该说什么的三个选项，第一个选项，告诉面试官，你不知道面试问题的答案，要诚实，但告诉他们你会在面试后立即给他们答案。别忘了电子邮件模板在视频下面的描述中，以使其变得简单。所以别忘了拿一份。当你不能回答面试问题时，第二个选择是问面试官。如果可以的话，在面试中稍后再回到面试问题，因为这给了你一些时间来想出一个合适的答案。

An option three of what to say when you cannot answer an interview question is relevant for behavioral interview questions, for behavioral interview questions, where you have not been in that situation before explain a time when someone else demonstrated what to do in that situation. So that demonstrates that you have good observational skills and you do know what to do in that given situation.

当你不能回答面试问题时该说什么的第三个选项与行为面试问题有关，对于行为面试问题，你以前没有经历过这种情况，解释别人在这种情况下该怎么做的时候。